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Gift Card Terms & Conditions

Last updated 2 October 2026.

1. About these terms

  • These terms apply to every Smiling Rocks gift card, whether it is an e-gift card or a gift card in a box, and whether it was bought online, in a store or as part of a corporate order.
  • Smiling Rocks gift cards are issued by Anand Jewel Trends Limited (“Smiling Rocks”, “we”, “us”), which runs the Smiling Rocks brand in India under licence.
  • Buyer means the person who pays for a gift card. Holder means the person who has the gift card number and PIN and adds it to their account. The buyer and the holder can be the same person.
  • By buying, adding or using a gift card, you agree to these terms, our Terms of Use and our Privacy Policy. If these terms differ from the Terms of Use on anything about gift cards, these terms apply.

2. What a gift card is

  • A gift card is a prepaid value that can be used only to buy Smiling Rocks jewellery on our website and in Smiling Rocks stores in India. It can’t be used with any other brand, website or seller.
  • Each gift card has a unique 16-digit card number and a 6-digit PIN. Both are needed to add it to an account or check its balance.
  • A gift card isn’t a credit card, debit card, bank account or deposit. It doesn’t earn interest.

3. Buying a gift card

  • Amounts: ₹1,000, ₹2,000, ₹5,000, ₹10,000, or any custom amount from ₹1,000 up to ₹1,99,999 per card. Up to 10 cards can be bought in one order.
  • Sign-in: you need a Smiling Rocks account to buy a gift card online.
  • Payment: gift cards can be paid for by UPI, credit or debit card, or net banking. They can’t be paid for with Smiling Rewards, SR Credits, SR Cash or another gift card.
  • Offers: coupons, discounts and Smiling Rewards don’t apply when buying a gift card, and buying a gift card doesn’t earn Smiling Rewards. Smiling Rewards are earned on the jewellery bought with it, in the normal way.
  • Advance, receipt and tax invoice: the amount paid for a gift card is held by Smiling Rocks as an advance from the customer towards a future jewellery purchase. When you buy a gift card, you get a receipt, not a tax invoice. The tax invoice, with GST, is raised when the gift card is used to buy jewellery, for the jewellery bought.
  • We may refuse or limit a gift card order, including large or repeated orders, where needed to prevent fraud or to meet legal requirements. If we do, any amount paid is refunded to the original payment method.

4. Delivery

  • E-gift cards are delivered within 24 hours of successful payment. Most arrive within minutes.
  • On WhatsApp: we create a gift link and send it to you to share with the recipient on WhatsApp or any messaging app.
  • By email: we send the gift card to the recipient’s email address. Ask them to check their spam or promotions folder if it doesn’t appear in their inbox.
  • If the e-gift card hasn’t arrived within 24 hours, message us on WhatsApp at +91 86907 06123 or email care@smilingrocks.com with your receipt number.
  • Gift card in a box: a physical card in a Smiling Rocks gift box, delivered by courier within India in 5–7 working days. Delivery is free.
  • Order confirmation and the gift card details are also sent to the buyer’s registered mobile number and email.
  • The buyer is responsible for giving the correct recipient details. If a gift card is sent to the wrong details because of a mistake by the buyer, we can issue a new gift card to the corrected details only if the original hasn’t been added to an account or used. The original gift card is then cancelled.

5. Adding a gift card to your account

  • To use a gift card online, add it to your Smiling Rocks account on Add Gift Card with its card number and PIN, and accept these terms.
  • Once added, a gift card is linked to that account only. It can’t be moved to another account or used by anyone else online.
  • A gift card can be added to only one account. If it has already been added to an account, it can’t be added again.
  • A card that is used up or expired can be removed from your account. A card with a balance can’t be removed.

6. Validity and expiry

  • A gift card is valid for 12 months from the date of issue. For a gift card in a box, this is the date it is issued, not the date it is delivered.
  • The expiry date is shown in My Gift Cards and on Check Balance.
  • Validity can’t be extended. Any balance not used by the expiry date lapses and can’t be restored or refunded.

7. Using a gift card

  • Online: at checkout, open Gift Cards under Payment. Tap Apply to use your gift cards, or View all to choose cards and the amount from each card.
  • In stores: share the card number and PIN with our store team at billing. A gift card added to an account can be used in a store by that account holder.
  • Up to 3 gift cards can be used on one order.
  • Partial use: a gift card can be used over several orders. The balance left after an order stays on the card until it expires.
  • With other offers: gift cards can be used together with coupons, Smiling Rewards, SR Credits and SR Cash. Any amount not covered can be paid by any other payment method.
  • Gift cards can’t be used to buy other gift cards.
  • If a payment fails after a gift card has been applied, the gift card amount goes back to the same card within 48 hours.

8. Cancellations, returns and exchanges

  • Orders paid fully or partly with a gift card follow our usual cancellation, 15-day return and exchange, and Lifetime Exchange policies. See Shipping, returns & warranty.
  • If such an order is cancelled or returned, the amount paid by gift card goes back to the same gift card, with its original expiry date. It isn’t refunded as cash or to SR Cash.
  • If the gift card has expired by the time the order is cancelled or returned, the amount paid by gift card is added to your SR Credits instead, valid for 180 days from the day it is added.
  • After the 15-day return window, a piece paid for with a gift card follows the same rules as any other piece: Lifetime Exchange and Lifetime Buyback, at full value for Promise pieces and on gold value only for Value pieces.
  • A gift card is treated as used first. If only some pieces of an order are cancelled or returned, the refund goes to your SR Cash first, up to the amount you paid for the order by UPI, card, net banking or SR Cash. Only the part of the refund above that amount goes back to the gift card. Unlike coupons, the gift card amount isn’t shared across the pieces.
  • For Lifetime Exchange, the value of the piece is added to SR Credits, as set out in our exchange policy.

9. Gift card refunds and cash

  • A gift card can’t be cancelled, returned or refunded once it has been bought.
  • Gift cards can’t be exchanged for cash, withdrawn, transferred to SR Cash or a bank account, or reloaded.
  • If your payment was taken but the gift card wasn’t issued, the full amount is refunded to the original payment method within 5–7 working days.

10. Keeping your gift card safe

  • Treat a gift card like cash. Anyone with the card number and PIN can add it to their account and use it.
  • Don’t share the card number and PIN with anyone other than the person you are gifting it to. Smiling Rocks will never ask for your gift card PIN over a call.
  • Lost, stolen or damaged gift cards, and gift cards used by someone else with the card number and PIN, can’t be re-issued, replaced or refunded.

11. Fraud and misuse

  • A gift card isn’t legal tender. Gift cards are for personal gifting and use. They may not be resold, auctioned or offered for sale, and gift cards bought from anyone other than Smiling Rocks or its authorised partners may not be honoured.
  • We may block, cancel or refuse a gift card, or reverse an order paid with it, if we find that it was obtained or used through fraud, misuse, a payment chargeback, a technical error or in breach of these terms.

12. Corporate and bulk orders

Corporate and bulk gift card orders may have special pricing and their own agreement. Unless that agreement says otherwise, these terms apply to every card issued under it. Write to us on WhatsApp at +91 86907 06123 to start.

13. Our responsibility

  • Our total responsibility for any gift card is limited to its unused balance.
  • We aren’t responsible for delays or failures caused by events outside our reasonable control, such as network, courier or payment partner outages. In such cases, we will help you use the gift card as soon as possible within its validity.

14. Changes to these terms

We may update these terms from time to time. The terms in force on the day a gift card is used apply to that use, but changes won’t reduce the balance or shorten the validity of a gift card already issued. The latest version is always on this page.

15. Law and disputes

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

16. Help and grievances

For help with a gift card, message us on WhatsApp at +91 86907 06123 or email care@smilingrocks.com, Monday to Friday, 10am to 7pm. Keep your card number ready; never share the PIN. For complaints that customer care hasn’t resolved, see the grievance desk in our Terms of Use.