Shipping Policy
Every Smiling Rocks order ships free, fully insured, and signature-protected, anywhere in India. Nothing leaves our workshop until it has passed final quality control and been packed with its certificate.
- Cost
- Free on every order
- Insurance
- Full value, until signed for
- Metro delivery
- 2–3 business days after dispatch
- Rest of India
- 3–6 business days after dispatch
When your order is dispatched
Dispatch time depends on whether the piece is ready to ship or made for you. Almost everything on the Designs pages is made to order — the design is fixed, but the metal, karat, centre stone and size are chosen by you, so the piece does not exist until the order is placed.
| Order type | Time to dispatch |
|---|---|
| Ready to ship | 1–2 business days |
| Made to order | 7–10 business days |
| With engraving | Add 2 business days |
| Non-standard ring size | Add 2–3 business days |
You will get a dispatch email with a tracking number the moment the parcel is collected. Until then, the order status is visible on Track Your Order.
How it travels
Jewellery is sent by insured courier with signature on delivery. The parcel is insured for the full value of its contents from the moment it leaves us until someone signs for it. Packaging is deliberately unbranded on the outside — there is nothing on the box that says what is inside it.
We cannot deliver to PO boxes, and we cannot leave a parcel unattended or with a neighbour. If nobody is available, the courier will attempt delivery twice more before returning the parcel to us; we will contact you to arrange a fresh attempt at no charge.
If a parcel arrives with the tape cut, the seal broken, or the box visibly damaged, refuse the delivery and tell us within 24 hours. Once a damaged parcel has been signed for, the courier's insurance no longer covers it — and this is the one thing we cannot fix afterwards.
Address changes
We can change a delivery address at any point before dispatch — email us with your order number and the new address. After dispatch the address is with the courier and cannot be changed; the parcel has to complete its journey and be returned to us before it can go out again.
Delays we cannot control
Delivery estimates are business days and exclude Sundays and public holidays. Courier networks slow down during Diwali and the wedding season, and in weather or civil disruption. If your order is running late we will tell you before you have to ask.
Outside India
We currently ship within India only. If you are ordering from abroad for delivery to an Indian address, that is fine — place the order as normal and use the Indian delivery address at checkout. Your card's billing address can be anywhere.
Questions about a specific order
Last updated 21 August 2026.