Repair & resize

Changing the size or fixing a piece, at every stage.

• Before your order is packed: change the size from the order page, free. If the new size uses more gold, the difference is collected before dispatch; if less, it's refunded to your SR Cash.
• Resize within 15 days: free. Tap Resize on your order and we make the same design in your new size as a replacement order, collecting your piece free. Placing it closes the 15-day return and exchange window, and the replacement can't be cancelled, returned or exchanged. Extra gold is charged at the gold rate on the day; less gold is refunded to SR Cash (to SR Credits if the piece was bought with exchange or Lifetime Exchange credits).
• Resize after 15 days: a paid service. We collect the piece by courier (₹750), share the options and cost first, and charge any extra gold at the day's rate, plus making charges if the piece has to be remade. You can decline and get the piece back; only the courier charge applies.
• Repair within the 6-month warranty: free for manufacturing defects. Add a photo or video of the problem when you request it. ₹750 courier charges apply.
• Repair after 6 months: we inspect the piece and send a quote (labour and any gold or diamond needed) before any work. Accept it, or decline and get the piece back with only the courier charge.
• Repair opens once your 15-day window is over; within the 15 days, use return or exchange instead.
• One request at a time per order. Every request has a number, email updates and tracking in My requests.

Need help? Message us on WhatsApp at +91 86907 06123 or email care@smilingrocks.com, Monday to Friday, 10am to 7pm. For complaints that customer care hasn't resolved, see the grievance desk in our Terms of Use.